

In most cases, no. We're paid by the lender, not by you, so our advice and the legwork of comparing your options usually costs you nothing. If anything about your situation changes that, we'll tell you upfront before you commit to anything.
Often, yes, but not always. Breaking a fixed rate can come with a break cost, so the first thing we do is check whether the savings outweigh it. Sometimes the smarter move is to wait until your rate rolls over, and we'll tell you straight if that's the case.
It depends on your situation and the lender, but we move quickly, usually submitting to the bank within a couple of days of having your details. We'll give you a realistic timeframe on our first call so there are no surprises.
A refinance application involves a credit check, like any home loan. One application as part of a proper plan is normal and nothing to worry about. What we'd steer you away from is applying to several banks yourself and racking up multiple checks, which is exactly the kind of thing we handle for you.
Absolutely. There's no harm in getting a second opinion, and plenty of homeowners are surprised by what's available once someone actually shops the market for them. If your current setup is already the best deal, we'll tell you that too.

